Privacy Policy

1. Who we are

Urban Software Ltd is the data controller for personal data collected through this website and our products (Day Worksheet, Dashsoftware and bespoke platforms). Our registered office is Urban House, Hull Road, Dunnington, York, England, YO19 5LP. You can reach our data protection lead on 01759 303007 or at info@urbansoftware.co.uk.

2. The data we collect

• Identity & contact data — name, company, email, phone, job title.
• Technical data — IP address, browser type, device, time-zone setting.
• Usage data — information about how you use our website and products.
• Marketing data — your preferences in receiving marketing from us.

3. How we use your data

We process personal data lawfully under UK GDPR for the following purposes: to provide and improve our services; to respond to enquiries; to manage our contractual relationship with customers; to comply with legal obligations; and, where you have opted in, to send you marketing communications.

4. Lawful bases

We rely on the following lawful bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) our legitimate interests as a business; and (d) your consent, where required.

5. Data sharing

We share personal data only with trusted service providers (such as our UK-based hosting and email providers) acting on our instructions, and with regulators or law enforcement where required by law. We do not sell your personal data.

6. Where we store your data

Customer data for Day Worksheet and Dashsoftware is hosted in the United Kingdom. Where any limited processing takes place outside the UK, we put in place appropriate safeguards such as the UK International Data Transfer Agreement.

7. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

8. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict, port and object to the processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, contact us at info@urbansoftware.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

9. Cookies

This website uses a small number of strictly necessary cookies and, with your consent, anonymised analytics cookies to help us understand how the site is used.

10. Contact

For any privacy-related question, please write to Urban Software Ltd, Urban House, Hull Road, Dunnington, York, YO19 5LP, call 01759 303007, or email info@urbansoftware.co.uk.